How to contact support

The primary way to reach LinkSpot support is through the in-app Contact page. This article explains where to find it and how to use it.

Open the Contact page

From inside the LinkSpot admin, click Contact us in the top navigation (the rightmost item in the LinkSpot menu).

You can also reach the Contact page from any place inside the LinkSpot admin that links to support, such as upgrade prompts or error messages.

Fill out the form

The Contact form has five fields:

• Your email (required). Pre-filled with the store owner email from Shopify. Change it if you want LinkSpot to reply to a different address.
• Subject (required). Pick one of the three categories:
  • Compatibility. For issues with how LinkSpot integrates with your theme or storefront.
  • General support request. Anything else.
  • Feature request. For new feature ideas or improvements you would like to see.
• Collaborator request code (optional). The 4-digit code from your Shopify admin under Settings > Users and permissions > Collaborators. Include it if you want LinkSpot to be able to request access to your store. See Where to find Shopify's collaborator request code for instructions.
• Store password (optional). If your storefront is password-protected (for example, while you are still in development), include the password so LinkSpot can view your storefront.
• Message (required). Describe what you need help with. Include as much detail as you can: what you were doing, what you expected to happen, what actually happened, and screenshots if useful.

Click Send to submit.

What happens next

You will see a confirmation banner when the message is sent. LinkSpot will reply to the email address you provided.

If you included the collaborator request code, LinkSpot may follow up with a collaborator access request from their partner account. You will receive a notification in your Shopify admin and can approve or decline it from Settings > Users and permissions > Collaborators.

Tips for a faster response

• Pick the most specific subject category. Compatibility-tagged issues are routed to the team that handles theme integrations.
• Include the URL of a product on your storefront where the issue is visible, along with the name of the element it relates to.
• Attach screenshots or a short screen recording when describing visual issues.
• Mention the theme you are using (and whether it is a custom or third-party theme) for any storefront issue.